Order schedule:
Orders are shipped within 10 working days after receiving by CERKAMED full pre-payment unless otherwise agreed.
Customized orders are provided upon separate arrangements.
Any additional order placed after the order confirmation will be treated as a new order and confirmed separately.
Delivery:
Transport of purchased items is organised by CERKAMED on the client request.
Deliveries effected mostly via UPS or ASL couriers.
If transport is organized by the Buyer, he is obliged to ensure proper conditions of transportation and storage of medical devices that will guarantee saving their properties. All arrangements in case of order delivery shall be settled between the parties each time in written form.
If the transport is organized by the Buyer, he informs CERKAMED about the mode of transport: by road, sea or air.
All additional arisen costs related to the chosen way of transportation must be covered by the Buyer.
Payments:
100% payment in advance by the Bank Transfer (T/T) based on the Pro-Forma Invoice unless otherwise agreed.
Delivery fees are covered by the buyer and added to the Pro-forma Invoice unless specially requested.
All additional transfer charges must be covered by ordering party. It means the Buyer should choose OUR code for international transfer.
Additional Information:
Any additional documents for crossing the border (e.g. COO, EUR1) must be requested while placing the order.
Marketing materials are available upon separate arrangements between the parties.
Orders not confirmed or not pre-paid will be kept in CERKAMED system records for 4 weeks from the moment of their receiving; after that period they will be cancelled without any notice.
Complaint conditions:
1. The Distributor is required to inspect the condition of the shipment upon receipt. If any visible damage or signs of tampering with the packaging are identified, photographic evidence must be taken, and a damage report must be prepared. CERKAMED must be notified and provided with all available documentation as soon as reasonably possible, but no later than within 2 business days of the date of receipt of the shipment.
This time limit is intended to enable the circumstances surrounding any transport damage to be properly documented and investigated.
2. If any quantity discrepancies or damage not visible at the time of receipt are identified, the Distributor should notify CERKAMED as soon as reasonably possible, but no later than within 5 business days of the date of receipt of the shipment and provide a description together with photographic evidence.
3. Failure to meet the above time limits may make it more difficult to determine the circumstances surrounding the transport damage or quantity discrepancies and will be considered when assessing the claim (and may constitute grounds for rejecting the claim).
The above time limits apply exclusively to transport damage and quantity discrepancies and do not restrict the right to report defects relating to the quality, safety or performance of the product. Such reports will be handled in accordance with CERKAMED’s applicable procedures.